COVID-19 Invoice & Payment Guidance

Strategic Procurement continues to monitor the evolving outbreak of the Coronavirus (COVID-19) and is providing the attached guidance regarding Invoice and Payment processing (Accounts Payable), Expense Report processing (Concur) and CITI card usage (Corporate, Department and Purchasing cards) in order to minimize disruption to payment processes.

Please note: In addition to the attached guidance, our standard SLA may be delayed, but we are committed to assisting you as quickly as possible. During this time, we anticipate our Customer Service (Service Now) SLA may be 3-5 business days. We are doing everything we can to support you and your teams effectively and efficiently and we sincerely appreciate your flexibility and patience.