On July 3 HUBS is fully transitioning to Service Now, the University’s help desk system known as SNOW. This means all requests for a HUBS* service or HUBS help will be entered and managed in SNOW starting July 3, but the service and help will still be provided by the HUBS Team - Cindy, Sarah, Nancy, Veronica and Sandeep. Many HUBS users are already familiar with SNOW but there are changes to note. The full process will be documented and available in the HUBS Wiki as July 3rdRead more about HUBS Transition to SNOW
The MFR Project Team is preparing for the implementation of the Financial dashboards including developing the security model, training school/ department users, and preparing to retire financial reporting systems. Mode details on those activities are highlighted below.
CAP workflow processing will be disabled from Thursday, June 15th, 12:00 PM through Thursday, July 6th, 7:00 AM. During this period time, the CAPS system will be available to users; however, any form on which the “Submit to CADM” button is selected will remain in queue and not be available for action by the CAPS Office until 7:00 AM on Thursday, July 6th. Also, “Initiate PP” links within CPATH will be inactive during this period.
On the weekend of June 24-25th, my.harvard will undergo mandatory system maintenance. The maintenance window is determined by the vendor who hosts our servers. Each maintenance period is quoted for 7 pm Saturday - 7 pm Sunday, though most times the system is available much sooner.